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Cartist Return Policy

At Cartist , we strive to offer you quality products and impeccable service. However, we understand that sometimes a product may not fully meet your expectations. For these cases, we have implemented a flexible returns policy.

Return Conditions

• Return period : You can return any item purchased on our site within 15 days of the delivery date, provided that the item is in its original condition, undamaged and with all original packaging and accessories.
• Item Condition : Returns are only accepted if the products are in new condition , unused, and in their original packaging. Damaged, worn or altered items will not be accepted for return.

Return Process

1. Contact our customer service : To initiate a return, please contact our customer service via our contact form, email, or telephone. Provide your order number, details of the item you wish to return, and the reason for the return.
2. Return Confirmation : You will receive detailed return instructions once our team validates the request. We will also provide a return label if applicable.
3. Return Shipping : Pack the item in its original packaging and follow the shipping instructions provided. Return costs may be borne by the customer, depending on the reason for the return.
4. Refund : After receipt and inspection of the returned item, we will process your refund. The refund will be made via the same payment method used for the initial purchase.

Cartist Commitment We are committed to processing your return quickly and efficiently. Our goal is to guarantee your complete satisfaction. If you have any questions or need assistance during the returns process, our customer service team is available to help you.